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Jed S

1 reviews | Active since Sept 2017

13 Sept 2017, 16:49

Vodacom calls me 10 times a week with the same question.

I keep getting calls from Vodacom asking to speak with the person who pays my account. I have referred his contact information countless times and have been reassured by the call staff that my number will no longer be called. Today I have been called 4 times again and it is beyond frustrating! Its shocks me that such an established company cannot resolve such basic admin problems. I will definitely be switching networks if this is not resolved as soon as possible.

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Replies (2)
Vodacom
Vodacom's reply14 Sept 2017, 06:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Sept 2017, 07:56
Official

Hi Jed

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ