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ben B
1 reviews | Active since Dec 2016
27 Nov 2018, 19:30
vodacom calls it the beter network
I am 23 months into my contract and during this periode I received 36 ref. numbers between there old and new system.From the first day after my upgrade I had a problem to excess my minutes and data if I phone customer services I was told they working on problem and that was feedback a month ago.Not even customer services was able to excess the info after hunderds of phonecalls and emails I had no joy from vodacom. My debietorder for standard line fee went off every month and problem never solved. Last week when I cancelled the line vodacom admitted they aware of my problem but all they can do is to make sure if I upgrade that my problem is than solved. How is that for service
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Replies (3)
Vodacom's replyOfficial
28 Nov 2018, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2018, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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ben B's updateReviewer Update
05 Dec 2018, 18:13I had day after review one call from vodacoms ,SRM, team telling me they can sort my problem same day.
Well week later still same problem and I havent heard anything back from them so 3 attemp I got my line cancelled and never again for vodacom for me.
Thank you
bB
ben B's update05 Dec 2018, 18:13
Reviewer Update
I had day after review one call from vodacoms ,SRM, team telling me they can sort my problem same day.
Well week later still same problem and I havent heard anything back from them so 3 attemp I got my line cancelled and never again for vodacom for me.
Thank you
Vodacom's replyOfficial
20 Dec 2018, 08:56Dear Ben,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply20 Dec 2018, 08:56
Official
Dear Ben,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)