jH
jason H

1 reviews | Active since Jul 2011

09 Nov 2018, 11:45

Vodacom caller tune spam sms

Your Welcome Tone will renew for 30 days ********** Please load airtime. For the Hottest Tunes Dial *117*987*12# Unsubscribe call 117800

I am plagued by this company and their callertunes. Not only have I requested on over five separate occasions to be removed from their databases and spam lists but I have had 3 calls to customer care which have so far been fruitless, Vodacom refuses to inform me where and when i have been added to these spam lists and has failed to stop these sms' being sent to me. On two occasions I have received these things either immediately after complaining or on the very next day which shows me Vodacom has done NOTHING to remedy the situation. Vodacom sells your details to third parties who then harass you and even in one instance, attempted to commit ***** with my details. Vodacom couldn't be less interested in helping the individual client. I have 2 months left of my contract with this awful service provider thank god as I am frustrated beyond words with this *********** *****s.

0
Replies (2)
Vodacom
Vodacom's reply09 Nov 2018, 13:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Nov 2018, 08:37
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards Consumer Website Team