Vodacom Caller ID ****

Vodacom is *****ing their contract customers out of a service that should be free. Caller ID, is free on a pre-paid sim card but is payable on contracts..

I contacted Vodacom in December 2018 to cancel my contract which by right should automatically be cancelled as you sign a 24month contract and once the 24month period is up you have to plead for them to stop your contract.

When you request for your contract to be terminated they co-sell offering you wonderful offers which they than stipulate as an upgrade so they can bind you for another x2 years...

Since you are a contract customer you are required to pay R10 monthly for you to see who is calling you. after the 24 months the Caller ID is free..

I contacted vodacom to ask why if i called to cancel my contract Vodacom offers me another package and than binds me to pay for the Caller ID and yet my initial contract has lapse and completed its 24month period.

The manager(BRIDGET MOMPATI) laughs and says you took an upgrade so you must pay ive activated the caller ID for you i ask who must pay for what you have activated because i have not approved this.

She say i told you its R10 at the beginning of the call, were i agreed i would pay the amount is not confirmed....

I requested for her to cancel the service and i will not pay R10 a month. because really Vodacom you could download true caller for free...

The other network providers should step up and over take the Giant they are to comfortable and treat long existent customers like nothing..

And becareful people Vodacom is out to rip you off one way or another. terrible customer service!!!!