VODACOM CallCentre Keep Changing Rules???
Vodacom callcentre keep on telling different stories when you want to cancel your contract i phoned in July, they said i have to phone within 3 months of contract finish date, i phoned again today and now they said i have to phone in the month of cancellation which is not correct then i cant give them a full 30 days and Glenda said they are open on a Sunday, but if you phone they say business days 8 - 5, i cant get any email address on their website to help me cancel a contract please, whom can help me please please please, thank you
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Vodacom's replyOfficial
02 Nov 2019, 11:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2019, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2019, 09:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your cancellation for *** has been loaded for the 31/12/19. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2019, 09:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your cancellation for *** has been loaded for the 31/12/19. Regards Consumer Website Team
Best regards,