RW
Robert W
1 reviews | Active since Apr 2009
13 Sept 2019, 16:42
Vodacom Call upgrade ****
Vodacom over the phone upgrades are a ****. They catch you out by upgrading your simcards and locking you into a 2yr contract on a sim card you dont even make use of. We have called them now 3 times to try and speak to someone to help us sort this out because they couldnt help us in store. We get passed on from department to department. This is a data sim card that we were not aware was going to be upgraded. We received no confirmation of this upgrade on paper or email. I now want to cancel this simcard and vodacom wants to charge me for the remainder of the contract. I want a full refund of the unused data that you ****med me into. If I am correct you cannot charge me for the contract that I did not sign or fully understand may not be cancelled without penalty. There is no device involved.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
14 Sept 2019, 11:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Robert W's updateReviewer Update
18 Sept 2019, 09:40Good day
When do you think you will be making contact? Its now wednesday and we havnt received a call. I am not sure if we missed it but then please sms us and leave contact details.
When do you think you will be making contact? Its now wednesday and we havnt received a call. I am not sure if we missed it but then please sms us and leave contact details.
RW
Robert W's update18 Sept 2019, 09:40
Reviewer Update
Good day
When do you think you will be making contact? Its now wednesday and we havnt received a call. I am not sure if we missed it but then please sms us and leave contact details.
When do you think you will be making contact? Its now wednesday and we havnt received a call. I am not sure if we missed it but then please sms us and leave contact details.
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Robert W's updateReviewer Update
20 Sept 2019, 16:49I have still not received a response... No contact has been made
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Robert W's update20 Sept 2019, 16:49
Reviewer Update
I have still not received a response... No contact has been made
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Robert W's updateReviewer Update
23 Sept 2019, 08:40It's now 9days later and no attempt in contacting us. Shows that something is not right. Who do I speak to, to get answers?
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Robert W's update23 Sept 2019, 08:40
Reviewer Update
It's now 9days later and no attempt in contacting us. Shows that something is not right. Who do I speak to, to get answers?
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Robert W's updateReviewer Update
25 Sept 2019, 14:51Vodacom Finally called back. After explaining to them this was a bulk upgrade and we were not aware that this line was going to be upgraded. This was a previous **** that was added 2years previously. I do not agree that something like this should be able to be a verbal agreement but should be done in writing. How does anyone able to follow 5 lines over the telephone and understand how each will be affected?
Back to my point after the consultant called us back today he didnt listen to our compaint on monday and said it was a 24month contract. we know its a 24month contract and do not contest that but what we contest is the extra 5gig line that we were not aware of and want cancelled. There is no device attached to this line so I cannot understand why it cant be cancelled. The consultant now has to go back to query this again.
Back to my point after the consultant called us back today he didnt listen to our compaint on monday and said it was a 24month contract. we know its a 24month contract and do not contest that but what we contest is the extra 5gig line that we were not aware of and want cancelled. There is no device attached to this line so I cannot understand why it cant be cancelled. The consultant now has to go back to query this again.
RW
Robert W's update25 Sept 2019, 14:51
Reviewer Update
Vodacom Finally called back. After explaining to them this was a bulk upgrade and we were not aware that this line was going to be upgraded. This was a previous **** that was added 2years previously. I do not agree that something like this should be able to be a verbal agreement but should be done in writing. How does anyone able to follow 5 lines over the telephone and understand how each will be affected?
Back to my point after the consultant called us back today he didnt listen to our compaint on monday and said it was a 24month contract. we know its a 24month contract and do not contest that but what we contest is the extra 5gig line that we were not aware of and want cancelled. There is no device attached to this line so I cannot understand why it cant be cancelled. The consultant now has to go back to query this again.
Back to my point after the consultant called us back today he didnt listen to our compaint on monday and said it was a 24month contract. we know its a 24month contract and do not contest that but what we contest is the extra 5gig line that we were not aware of and want cancelled. There is no device attached to this line so I cannot understand why it cant be cancelled. The consultant now has to go back to query this again.
RW
Robert W's updateReviewer Update
25 Sept 2019, 14:53They will not release the voice recording to us. From what i understand is this voice recording is being used as the contract so i have every right to be able to posses this recording but they will not release it because it is their "property".
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Robert W's update25 Sept 2019, 14:53
Reviewer Update
They will not release the voice recording to us. From what i understand is this voice recording is being used as the contract so i have every right to be able to posses this recording but they will not release it because it is their "property".
Vodacom's replyOfficial
25 Sept 2019, 15:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Sept 2019, 15:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team