Vodacom call service is terrible

I Took out a out contract telephonically with vodacom on the 29/06/2015 the formalities of the contract included transfering my prepaid cell c number to vodacom. On the 3/07/2015 my sim card was activated with a new number and not the requested number confirmed by the vodacom consultant. I spent the next 3 days trying to sort that issue out and finally got them to send me a new sim card which i recieved on the 7/07/2015.I called to activate that sim card and was asured by the consultant at the aftersales department that it is done and i had to wait 5 hours before recieving my number. TODAY IS 9/07/2015 AND MY NUMBER IS STILL NOT ACTIVE. this morning i contacted the after sales department 8 times speaking to naomi and several other consultants who did absolutely nothing. Eventually after the 9th call with them going through all the security checks 9 times i spoke to charmaine who notified me the consultant i spoke to on the 7/07/2015 was lying and no such activation took place. She told me she is going to activate it but i have no assurances that she will as all other consultants said the same thing,I am now still without a number after 11 days!!! vodacom service is terrible!!!