CL
Corne L
1 reviews | Active since Jun 2012
21 Oct 2020, 08:35
Vodacom call logged
This is now 5weeks since we launched a complaint at Vodacom regarding sms notifications that does not work. I reviewed them 3 weeks ago and still received no response on my concern. I was at the Vodashop and was told that I need to do a sim swop which cost me R140 and still not working. Vodacom shop logged the call and we still await action. Pathetic to say the least.
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Replies (3)
Vodacom's replyOfficial
21 Oct 2020, 09:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2020, 09:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CL
Corne L's updateReviewer Update
21 Oct 2020, 09:12Thanks, looking forward to your call. If you do not receive response on this number, call ***
CL
Corne L's update21 Oct 2020, 09:12
Reviewer Update
Thanks, looking forward to your call. If you do not receive response on this number, call ***
Vodacom's replyOfficial
22 Oct 2020, 16:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that the matter has already been investigated by our Support Team and they have provided feedback. Please note the feedback below:
Dear customer, kindly note that our review of the number confirms that the messaging services are functional and that the number is able to receive sms. tested sms to the number : report confirms delivery. Regards Consumer Website Team
Dear customer, kindly note that our review of the number confirms that the messaging services are functional and that the number is able to receive sms. tested sms to the number : report confirms delivery. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2020, 16:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that the matter has already been investigated by our Support Team and they have provided feedback. Please note the feedback below:
Dear customer, kindly note that our review of the number confirms that the messaging services are functional and that the number is able to receive sms. tested sms to the number : report confirms delivery. Regards Consumer Website Team
Dear customer, kindly note that our review of the number confirms that the messaging services are functional and that the number is able to receive sms. tested sms to the number : report confirms delivery. Regards Consumer Website Team
Best regards,