RD
Ryan D
1 reviews | Active since Dec 2021
12 Sept 2025, 06:04
Vodacom Call centre very bad service
Good day,
It has now been 6 days without internet service, and I am still unable to connect to my WiFi. I have contacted the Vodacom call centre multiple times, but no clear answer or timeline for resolution has been provided.
This ongoing outage is causing a major inconvenience, and I urgently request an update on when the service will be restored. Please provide a clear explanation and an expected timeframe for resolution.
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Vodacom's replyOfficial
12 Sept 2025, 07:21 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply12 Sept 2025, 07:21
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team