VODACOM CALL CENTRE USELESS

<p>Paid for a premature cancellation for one of my contracts on the 7th of June and my number is still active. According to the vodacom email I received from retentions... All emails will be dealt with in a 24 hour period. I called this morning ( 10th June) to find out what the hold up is. I was put through to a lady who heard my story then put me on hold. I eventually decided to put the phone down after 45minutes. I then called again after and hour and left my number with another agent in order to get somebody to call me back..... Nobody called back. </p> <p>As a paying customer I feel the least vodacom can do is offer their customers a better service.</p> <p>I received a quotation, I paid for the quotation... Why am I not receiving any service in return for something which I have paid for???</p> <p>Really did not expect aftersales service like this from Vodacom. </p> <p>Regards</p> <p>Disgusted Vodacom customer </p> <p> </p> <p>PS: if I Vodacom could have sent me a cancellation quotation for my main contract I would have then paid for all contracts to be cancelled. After 4 days and numerous calls and emails begging for a quotation I am still waiting... Eventually settled for a package and upgrade which I am not happy with just so I can be done dealing with the call centre.</p> <p>Vodacom it's time to get your business in order and provide a service to your customers.</p>