Vodacom Call Centre upgrade process is pathetic

This relates to my previous review where I complained about Vodacom's upgrade process via call centre. I was contacted by a Vodacom Consultant after my rant here on Hellopeter and she advised that they have had a look at my account and I should call the Kolonnade Vodacom store again as they have fixed the error. The lady at the Vodacom store phoned me back and informed me that she still cannot process my upgrade :( …. Really Vodacom?