Vodacom Call Centre upgrade process is pathetic

Each time the Call Centre phones me for an upgrade; they have messed up the process. This happened again last week when they phoned me to upgrade my contract, I told them in no uncertain terms that I was NOT interested because of the HORRIBLE experiences I have had with them in the past. I explained to them that I would be going into a Vodacom store to do my upgrade and ended the call. On Saturday I went into the Vodacom store in Kolonnade Centre to do the upgrade and low and behold the Call Centre had opened a quote for me which meant that the Agent at the store could not perform my upgrade. So, once again even after saying no thank you to an upgrade over the phone they have managed to mess up what should be a seamless process to absolute chaos.