KM
Keith M

1 reviews | Active since Mar 2012

28 Jul 2023, 15:35

Vodacom call centre unable to assist with data usage item

I have a query about data usage for secure encrypted login. I don't know what this is. Google tells me it is what allows me secure access to websites and apps requiring additional security so I am guessing this would include email, banking apps and WhatsApp, for example. But why is the data usage showing up separately from those as an additional billing item?

I am asking the question here because the vodacom call center dont have a clue what it is.

0
Replies (1)
Vodacom
Vodacom's reply29 Jul 2023, 17:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team