KM
Keith M
1 reviews | Active since Mar 2012
28 Jul 2023, 15:35
Vodacom call centre unable to assist with data usage item
I have a query about data usage for secure encrypted login. I don't know what this is. Google tells me it is what allows me secure access to websites and apps requiring additional security so I am guessing this would include email, banking apps and WhatsApp, for example. But why is the data usage showing up separately from those as an additional billing item?
I am asking the question here because the vodacom call center dont have a clue what it is.
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Replies (1)Vodacom's replyOfficial
29 Jul 2023, 17:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2023, 17:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
