Vodacom call centre Terrible service

<p>I phoned in to vodacom upgrades dept. for a premature upgrade on my phone, ths was granted and i upgraded over the phone, 19/07.</p> <p>The call centre told me 3 days delivery. i recieved no tracking number or order number. after the call</p> <p>Waited 3 days, phoned in again, this time i was told it was not delivered due to them not having the correct colour in stock. I requested that they tell me what colours they have in stock, after waiting 5 minutes on the line the operator told me that they have already closed and will call me back the next day 23/07.</p> <p>This never hapened.. I phoned in again 26/07 just as i explained my story to the operator to enquire what was going on, she hang up the phone in my ear.</p> <p> </p> <p>Phoned again this morning 27/07 this time i was told that the courrier could apparantly not find the Address that i have given, and that he tried to phone me for directions, serously how can a courrier company phone for directions dont they use GPS's?? Anyway when i asked on which number they tried to call me it was not even my number.</p> <p>I was advised that the phone was sent back to the warehouse, and now the whole process has to be done over.</p> <p>I would like to speak to a competant person not sitting in a call centre and passing the buck each time you call in.</p> <p>This is a total waiste of time.</p>