Vodacom Call Centre suck !

Once again Vodacom Call Centre excel at being really useless. They are incapable of answering a simple question and have no idea how to use their initiative. I blame senior Vodacom management whose only concern ,like government employee's ,is to hang on to their bloated pay cheques ,to hell with the rest. I shudder to think how they actually run a seeming successful business when their customer s****s rates so very low. Perhaps I'm the sucker staying with them ? Adam