Vodacom call centre staff

Good Morning I took a contract with Vodacom which was for 24months. According to myself it ended in Fabuary this year so I stop paying my account. I then started getting phone calls for payment which I eventually paid so we could sort this problem out on there side. So I found out that I should be paying 89rand a month I've been paying 223rand a month? I went to Mooi River store Potchefstroom the manager told me this need to be handled telephonically. I then called *** Worse call centre ever no one knows which deparodents they work in. They need training as I was sent from Cancellations to Customer care and so it went back and forth. I finally spoke to a team leader which clearly does not care because till now I'm waiting for her to call back. I call Vodacom again this being the 13th time since Fabuary and still the manager could not even see who has logged my Cancellation who has worked on the fly by night system Vodacom uses to log complaints or to log requests. The worse part is the calls are recorded and they tell you that at anytime you can get a recording send to your nearest branch that's a lie or the stuff is not competent enough to find the recordings. I really think Vodacom should train the staff with the money they *****ing from me. Vodacom for the last 3 months made my life hell and it's really sad that us here in South Africa has to deal with service provides that has that don't care attitude and every *********** staff member that till today could not solve my problem it's every sad.