Vodacom call centre service

Im starting to think the only way to resolve an issue with Vodacom is by complaining on Hello Peter which i find absurd!!!Following a complaint i raised a few months back, i still havent received my refund for their negligence. Instead when i call i get taken from pillar to post without the issue being resolved. Something that should have taken 14 working days from 06 October has lapsed over a month and still issue is not resolved. When i call customer care they transfer me to a different department that takes me back to customer care. Yesterday, 09 Nov i spent over a hour with no assistance, spoke to over 8 consultants but nothing changed. Perhaps they dont understand my request hence i decided to complain here since it seems like thats the only language they understand. Im really disapointed with their service and level of competence, especially considering they are known as the best telecom, to top it up the ladies are rude!!!! My question is they say all calls are recorded, dont they listen to them when resolving issues and surely there is a trail on my account of my query but dololo resolving because everytime i need to narrate the whole story again. Hopefully after this within 24 hours i'll be helped because this is ridiculos especially since one of the ladies said they are escalating the issue i should get my refund in my account in a day but now its almost 5 days no feedback as courtesy.