1 reviews | Active since Aug 2019
Vodacom call centre rudeness.
A lady called me from a number ending 3347. To ask me to upgrade my Smart Data 2Gb plan to a 550 airtime plan.
When I said I was not interested because I am pleased with my current contract she asked me why, I explained that I am comfortable with receiving my data and minutes and that I am not going to remember to use my airtime to purchase data as I have had a similar plan before.
She said that if I am this young and I cannot remember something so simple I am going to struggle in my life and that I won't ever be able to study anything because I won't be able to remember anything and basically that I will not get far in life.
I asked her not to judge me or comment because she does not know me or know what I do everyday as I am in a very demanding role at work and I am busy studying as well so I need my contract to be convenient for me.
I feel personally attacked and I cannot believe Vodacom has these type of employees calling customers.
I am very disappointed.
