MVDW
Mekyla Van Der Walt

1 reviews | Active since Aug 2019

22 Aug 2019, 11:18

Vodacom call centre rudeness.

A lady called me from a number ending 3347. To ask me to upgrade my Smart Data 2Gb plan to a 550 airtime plan.

When I said I was not interested because I am pleased with my current contract she asked me why, I explained that I am comfortable with receiving my data and minutes and that I am not going to remember to use my airtime to purchase data as I have had a similar plan before.

She said that if I am this young and I cannot remember something so simple I am going to struggle in my life and that I won't ever be able to study anything because I won't be able to remember anything and basically that I will not get far in life.

I asked her not to judge me or comment because she does not know me or know what I do everyday as I am in a very demanding role at work and I am busy studying as well so I need my contract to be convenient for me.

I feel personally attacked and I cannot believe Vodacom has these type of employees calling customers.

I am very disappointed.

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