VODACOM CALL CENTRE POOR SERVICE

I submitted a claim to vodasure after I was told but the Consultants at istore that my ipad is damaged. i was given a quote together with a re port that my ipad is no longer working/damaged. I took the documents to Cresta mall , where i was told that i must call a specific number because vodashop does not fix ipads. I called the 011 number only to be referrefd to another no. which ultimately takes u to someone overseas who could not help me. . i then dedided to call the call centre line and i was asked to email through my documents which i did. when i did a follow up i was told that i needed to submit a form,After several attempts of trying to sort out this issue, i was told that the job card was only valid for 7 days, i explained my frustrations but this did not help instead i was told that the last time i used my ipad was in march, i do not have records of that and i use my ipad as and when i need to. i took insurance knowing that gadgets do get damaged, i still have my gadget with me and im still paying insurance but im being asked a lot of questions when i want whats due to me. i dnt have any insurance documents because the only thing this company is interested in is money.