TM
Theresa M
1 reviews | Active since Dec 2020
10 Nov 2021, 16:23
Vodacom Call Centre PATHETIC CUSTOMER SERVICE!
I phoned the call centre twice today to enquire as to why I cannot purchase data bundles. The two call centre agents were so unhelpful and one even cut the call while I was talking. The other agent stated that she would call me back to check whether my issue had been resolved but never called back. Pathetic customer service! Kindly resolve urgently. I rather switch to another service provider.
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Vodacom's replyOfficial
11 Nov 2021, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2021, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team