Vodacom - Call Centre - PATHETIC

<p>I called 082111 this morning with an issue I have regarding the play everyday winnings where I got free credits for music downloads that I cannot use so the lady (Agent 1) said she will log an SR for me and sms me the ref number.</p> <p> </p> <p>I still have not received the ref number and I called before 6 this morning.</p> <p> </p> <p>I called back now at 12:30 and spoke to another lady (Agent 2), didn't get either of their names, She (Agent 2) now told me that the call logged this morning was for the international roaming group type but with my issue in the body however the wording she (Agent 1) typed was extremely poor wording.</p> <p> </p> <p>Agent 2 then said she is going to call the solution desk to assist in re-wording the subject so that it goes to the correct group and asked me to hold while she speaks to them. She then transferred me to someone without informing me and I had to re-explain everything from scratch and re-do authentication.</p> <p> </p> <p>This lady (Agent 3) now told me that the call logged was for VAS and NOT international roaming?</p> <p> </p> <p>I have no idea what is going on there... I asked her if it was correctly logged under VAS now as I want this to be resolved and she put me on hold for quite some time (about 10 Min +) and I then got transferred to the call centre again and in SOME OTHER LANGUAGE! I still wanted to talk to her to get name, but once again just got passed on to the next line.</p> <p> </p> <p>This is really pathetic service to say the least and I cannot imagine any of our customers going this.</p> <p> </p> <p>I have now spoken to 3 agents today alone and I still have not received a reference number.</p> <p> </p> <p>I have no idea whether my call was logged, nor if it was logged to the correct group.</p> <p> </p> <p>Please could you trace the calls and address these failures?</p> <p> </p> <p>My issue is that I have 5 Free credits to download music, but I cannot use them, Whenever I click to download using the credit, I says I have insufficient funds. When I buy a bundle with credits< I can use them without any issues, I just cannot use the ones that I have won from the play every day campaign.</p> <p> </p> <p>Really hoping that you can address the call centre complaint though and please let me know if an Sr has been logged as per telecom with call centre staff? I am not getting any SR ref numbers SMS'd to me!</p>