Vodacom call centre Nightmare on sim swap

<p>I called to do a sim swap and notiwthstanding having had 20 or 30 voice regognition password registrations it still doesnt work</p> <p>so i get asked random questions "what is your vodacom account number?" now who knows that? i don t see my account number, ever so how can i know it?</p> <p>next question "what date does debit order go?" i say end of month. "no i need a date"</p> <p>sorry you have been blocked. Proceed to a vodacom shop.</p> <p>closest vodacom? 100km away</p> <p>Your system is terrible. if you want to ask security questions why not let me set them like other call centres eg. Mothers mainden name. fathers second name etc.</p> <p>Get with it vodacom. This is poor service. </p> <p>You want me to drive 200km round trip because you ask me randon un related question i dont know the answers to?</p> <p> </p>