Vodacom Call Centre - is it this loud as well when you try and sell your products or convert customers? Or only when dealing with existing customers?

OMW Vodacom! A call centre where it seems every agent wants to talk louder than the one next to her? I also spoke to an agent now who was coughing for most of our call, when I asked her if she's sick, she said yes, she's not feeling well. How was she even allowed in the building - wasn't COVID screening done to ensure for her own safety and that of others that she's not permitted in the building? But really, what annoyed me most was the noise in the background, it wasn't just talking to customers over the phone, you could hear this was colleagues talking to one another so loudly that I had to ask Kaylee to repeat herself more than once, and at one stage asked her where the supervisor on duty was to maintain order in a call centre environment. Not on Vodacom, not on. This review is about the call centre environment, the reason for my call was to find out status of my upgrade done on 25 November and which up until this morning I've not had an sms, a phone call, an e-mail, a WhatsApp bot, nothing giving me an update.