1 reviews | Active since Nov 2015
Vodacom call centre incompetency
Hi there
On wednesday morning i a played a shake everyday vodacom game and i got a gift of aR40000 trade assistance in motor vehical reanult megan GT line and i accepted the gift immediatly. I waited for my ref no. the entire day...i called their call centre the agent told me it will be sent. Yesterday i called them so many times they told me stories. Actually they are *********** they dont know what they doing. They said i must go to voda outlet which i did just now,i looked like a complete fool here cause they say that i can only be helped by the call centre. I drove 25km for nothing. I am angry with this networ****! They dont value us their customerss!! I took a screen short of the price i got!!!! I want my petrol money from vodacom and i am porting to a better network. They can keep their car trade assistance!!! I am very ANGRY!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Victor
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my email communication, I have been in contact with you and provided feedback on your query and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
Dear Victor
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my email communication, I have been in contact with you and provided feedback on your query and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
Dear Victor
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my email communication, I have been in contact with you and provided feedback on your query and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
Dear Victor
We are sorry to hear of the circumstances under which your posting has reached us.
Please note that all attempts made by myself to contact you to assist with your query was unsuccessful.
As per my email communication, I have been in contact with you and provided feedback on your query and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,