Vodacom call centre failing to do their job and fibre not working

Called in for the umpteenth time to have my fibre line fixed. Paying R1.6k month for the 1GB service.

Finally today, spoke with Unakho Madikane at the Cape Town call centre and she puts me on hold for 20 minutes, then hangs up the phone without coming back on line. I phone back in again, this time I got through to the PE office and spoke with Pelisa who provided me the name and location of Unakho...who knows if that's even accurate because it could be her pal and she gave a **** name. Unacceptable treatment of paying customers . Have sent a letter of complaint but doubt any sanction will be taken.

Date of call: 06 Nov 2025 Time of call: 16:04 Agent: Unakho Madikane Called from: Will tell Vodacom my number when they contact me.

In the mean time my line is still down. Vodacom apparently can get absolutely no information from anyone regarding an eta on when someone will be sent out.

Have been told by the call centre that it's 24 to 48 working hours...so basically 3-6 days. In the mean time my line is not working, I have no idea when somebody will come to sort it out and and Vodacom have made no offer to provide an LTE service or similar in the mean time.

How is this treatment of paying customers allowed? How is it possible that there is no recourse and no access to any sort of information regarding an ETA on a fix...or even when someone will come out to look at the problem?

Absolutely disgusted at this service. Will be cancelling my service, as well as all Vodacom contracts used for my company and will never use Vodacom again.