Vodacom Call Centre fail!

I have now dialed the 111 Customer Care line a few times. Each time, it takes 30 seconds and more to wade through all the ridiculous menus. Finally, when you need to hold on for a person to help you, the phone rings twice and then you get the nice message: \The subscriber you have dialed is not available. Please try again later". All I want is my new sim card. It has been a two week struggle now."""