Vodacom Call centre- Extremely poor service

Firstly, In November 2019, I was sold a laptop by a sales agent, and certain monthly expenditure values were quoted, which were not true. Discovered this in February and called the call center, of which they retrieved the recording, and admitted that the agent ****, and that Vodacom would be making arrangements to get the laptop and then refund me. The laptop is still at my house, I understood that it was Covid and that things did not work out as planned. I then called in June 2020 and they once again said that arrangements would be made to collect the laptop,, and this promised at another 3 interactions after this incident, but the ;laptop is still at my house and I am still paying for it. On 24 August 2020, I was on the call with a Vaneshri Pillay from 10h23 am, for an hour and 17 minutes. She went through every one of my contracts, and supposedly gave me Covid relief of 25%, as well as supposedly decreasing my data charges on all the contracts. I was on the phone with her so long, as reference numbers were being generated in the system, and this took a while, Not all the numbers came through, but Vaneshri Pillay guaranteed ,me that it would come through. Vaneshri Pillay, what a beautiful person on the phone. Best service ever experienced from Vodacom call center agent. 2 Days later tried getting hold of Vaneshri, to try and understand when the rest of the reference numbers would be coming through. Every agent i have spoken to ever since apparently sent emails to her to contact me, but never received a response. The worst part is that I have asked for a manager on a number of occasions, but nobody gets back to you. The last agent i made contact with was Wayne Gombard , who actually did well to get a Miriam Zana to call me. Miriam called me and I have email promises from her, but has not made contact at all since our last interaction, I have sent emails daily in this week for Miriam to call me back. The one person that did follow up was Wayne Bombard, he actually made sure that Miriam called me back. Miriam retried the recordings, but still waiting for her feedback. I have been asking for this recording on every occasions, but it would appear that everyone ducking and diving. Vodacom is definitely by far the worst Call center with the worst leadership ever. I am quite shocked as I am a R3000 rand per month customer, and this is how they treat me,

I have also sent an email to the company secretary 2 days ago and still not received a response.