Vodacom call centre does not cancel contract when you call - but keep taking off payments
On the 1st April 2022 at 08h06 (please pull the voice recordings) I called and cancelled *** (contract ended end May 2022) However I was billed in June and now again in July for the contract even though cancelled Credit due back to me is June R188.37 (already deducted and paid) July R188.37 (must not be debit ordered)
How does this get corrected and how do I get my money paid in June and if taken off in July 2022 back for cancelled contract?
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Vodacom's replyOfficial
11 Jul 2022, 14:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2022, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team