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Nazaree N
1 reviews | Active since Sept 2019
09 Sept 2019, 16:01
Vodacom call centre disgraceful
Hi my name is nazareen I have app**** for a contract online and got approved was told I would get a call from confirmations in regards to the delivery however 5 days has passed and no call.i called the number on the internet and was told I would be transferred to confirmations department which was lies I was then transferred to 3 different people and then was told that they is no application for me the service is disgraceful if I do not get my phone's by this week I will definitely cancel it off and will inform family and friends never to take up a contract with Vodacom
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Replies (3)
Vodacom's replyOfficial
09 Sept 2019, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2019, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nazaree N's updateReviewer Update
09 Sept 2019, 16:14If i can't my stuff by this week then I will have to cancel
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Nazaree N's update09 Sept 2019, 16:14
Reviewer Update
If i can't my stuff by this week then I will have to cancel
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Nazaree N's updateReviewer Update
10 Sept 2019, 19:16I called Vodacom today over 14 times was told I need to speak to other departments when I do get transferred to them they can not pick up anything for me however the online sales department has everything as they confirmed that wd me according to Lisa from online sales I must speak to the other department as she can not help me. I then was transferred once again to after sales spoke to Given then requested to speak to a manager waited over 10mins and then spoke to Curtis a team leader who then told me only online sales can deal with this. Ive had it with this company never in my life did I experience such terrible service as for the call centre staff they are not helpful at all.the team leader mentioned he will get me through to a manager in the online sales department however that did not happen the call just cut after a few minutes holding.i do not the time anymore to deal with this bull**** I will be taking this issue to the ombudsman as I already reported the issue once before and still no satisfaction.
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Nazaree N's update10 Sept 2019, 19:16
Reviewer Update
I called Vodacom today over 14 times was told I need to speak to other departments when I do get transferred to them they can not pick up anything for me however the online sales department has everything as they confirmed that wd me according to Lisa from online sales I must speak to the other department as she can not help me. I then was transferred once again to after sales spoke to Given then requested to speak to a manager waited over 10mins and then spoke to Curtis a team leader who then told me only online sales can deal with this. Ive had it with this company never in my life did I experience such terrible service as for the call centre staff they are not helpful at all.the team leader mentioned he will get me through to a manager in the online sales department however that did not happen the call just cut after a few minutes holding.i do not the time anymore to deal with this bull**** I will be taking this issue to the ombudsman as I already reported the issue once before and still no satisfaction.