Vodacom call centre cancelled my contract and billed me for it - Store reps in pietermaritzburg are useless!

i had taken out a 2 year contract with vodacom for a portable router which turned out to be a nightmare! Vodacom had firstly on numerous occassions billed me with out of bundle rates even though i still had data remaining!

Eventually when the contract had come to an end , i had tried to cancel the contract at customer care however i was told that it HAS to be done telephonically to the call centre (why even have a customer care store in the first place if EVERYTHING has to be done via call centre). I called the cancellations department and requested that my portable wifi router be cancelled - except within 2 hours MY CELLULAR CONTRACT HAD BEEN CANCELLED AS WELL.

To make matters worse - my cell phone contract had been "prematurely cancelled" and was charged a R3400 fee for this, already debited from my account. On top of that , another R2800 was deducted from my account due to out of bundle usage data rates on my modem, except that when i checked my data balance - i still had data on my modem!!!

i had then escalated the matter to the vodacom store in liberty midlands mall, pietermaritzburg and it ended up becoming a rat race - both my father and i were jumping through hoops to contact the call centre, the store agent etc. All we received were useless smses saying the matter has been escalated.

almost a year later Vodacom says they have refunded HALF the money into our vodacom account except the statement does not reflect as such. the money was wrongfully taken from my account and now they refuse to give it back - OR to reinstate my cellphone contract. It took less than 2 hours for them to cancel it and a year later and they still have not reinstated it.

i am so fed up that i will NEVER deal with vodacom again for any future transactions.