Vodacom call centre and manager escalation poor

Trying to get ****le and router connected. First call I wasmtold they will get back to me and never did. Another call same day, also did nit get bacl to me, the following day I called again and the operator this time was useless, and yawning, and I eventully gave up. The following day (today) I have since spoken to 4 different operators each promising to escalate to the manager via email and that they will call me within the hour. Since 9am no one has returned my call. I wasntold that after 5pm there is 1 person to escalate to FOR THE ENTIRE COUNTRY. i find that ridiculous. There is no ability for any operator to see who I spike to and who it was escalated to on previous calls. So even wheb you call on a normal working day, there is no eay for you to get assistance since operators cannot see info from the previous call. While I am told everyone is so sorry for tue poor service, 3 days later I am yet to be connected. Absolutely shocking. I also am pretty sure nothing will come of my request or comment here.