Vodacom call centre agents!

My son was ****** and phoned Vodacom to block the phone. Bongani was arrogant and the willingness to assist was lacking. He promised to phone me back and he did not. I phoned again and spoke to Keke(name might be wrong) who was also not friendly and willing to assist. The whole issue was about the IMEI number which I did not have but answered all the security questions correctly. I was told that if all the questions were right then they could block the phone, but still did not do it. I had to drive home from the police station and supp**** the IMEI as requested, I have been waiting for the sms to confirm that the phone is blocked since 21h00 last night. I doubt that my request was even actioned based o the pathetic service I got from the call centre. It is just not acceptable.