Vodacom call centre Agent **** to me on a cold call from Vodacom

Hi Good Evening,

I have been a Loyal Customer of Vodacom for PLUS 20 YEARS.

Please check on your system how long I have been a customer for.

Number : *** Mr B A Sarwan

Issue: I received a cold call from Vodacom, saying I am such a great customer and they offered me a deal to upgrade my Data package . I specifically asked the Agent that called me, that my current package comes up for Renewal , and I would like to replace my handset. He said that would be no problem.

I am sure I asked the Agent more than once, and he said that within the next two months I could still continue with my Upgrade. (to get a new phone)

To my Disappointment I went to Vodacom store at the Glen. The consultants Name was Isabel, she was Brilliant and extremely helpful. When she checked on the system she was unable to upgrade my package and I was not able to get a NEW phone. The system stated that I only Qualify for an UPGRADE in 5 months from NOW.

Firstly I do not take KINDLY to being **** TO. Please retrieve the call and see what the Agent told me.

Secondly being a customer for +20 Years – I am disgusted with the fact that Vodacom has wasted my Time, **** to me, and treated me in this manner.

Please can someone URGENTLY investigate this matter. I require feedback after the call is retrieved.

Most importantly –how and when is Vodacom going to resolve my issue as I cannot wait for 5 months. Ethically your call centre Agent **** to me, which to me is disgusting.

If this is how you treat your loyal customers I am afraid to see how you treat your new ones.

Frustrated and Annoyed

B A Sarwan