Vodacom Call Centre Agent: Drops call in my ear while I'm talking

I would like to bring the attitude of one of your call centre agents to your attention. I made a call to the cancellation department to obtain a quotation for a premature cancellation on a data contract. The reason for that is that I have been experiencing a poor data connection for the past 3 months either at home while using a router or during my travels while using the SIM card in my phones.

So the contract in question is ending on 02 December 2023. Instead of responding to my request e went about convincing me to opt for another SIM-only new contract. He was so persistent on me getting the contract that he's been phoning me the whole day on Friday, 20 October 2023 even I had said to him that I am in meetings.

I have just received another call from him again today (23 October 2023). I think he's determined to persecute and annoy me for indicating that I intend to cancel the contract. Unfortunately, my mind just switched off when I saw his number that I forgot his name. But the name that he's been calling me from is the following: ***. The time of call is 11h57. Please call him to order so that he stops pestering me. He even dropped the call in my ear this morning while I was explaining to him that I am not interested in taking up his proposed new contract. How rude of him!!!!