VODACOM CALL CENTRE

We had a Vodacom fibre router installed about 18 months ago which worked perfectly until it blew doe to either lightning strike or loadshedding. My son got in touch with their call centre and the consultant advised him that he can either order another router from them (which will take 10 days to deliver) OR he could buy another router from another supplier and install it himself. they would guide him through the process of connecting if he took the latter option. Because my son and I both work from home we needed to be connected immediately. After numerous phone calls to their call centre and without any assistance whatsoever and continuous promises to have a technician call back we remained without the fibre connection for about 20 days before a technician eventually came round to assist us, after we had threatened to close all our Vodacom contracts. This process took him exactly 2 minutes and we were up and running again. The call centre was of no use to us and their technician admitted this to us,while he was there. The sad part about it is that VODACOM STILL CHARGED US FOR THE PERIOD WE WERE OFF, with no apology nor explanation whatsoever. DISGUSTING AND DISAPPOINTING SERVICE.