Vodacom Call Centre

Vodacom call Centre on 082135 number is absolutely no help at all and completely inept. We are currently experiencing major outage in our area and so called “call centre agents” are just not equipped to handle queries. It’s a “tick box” exercise with them. They are completely useless. Their focus is on SIM card settings, rebooting phones and routers and once you’ve done all of that they might log a service request and may or may not even call you back. When you ask for a reason for the outage, all they can do is tell you that the service request is still open. No reason for the outage or anticipated restoration time or date. When asked to speak to a supervisor the agent will simply come back to you themselves with a “supervisor’s response” and in our case the agent was now suggesting we had the wrong router. How can it be possible to have the wrong router when we’ve been using this router with no issue for more than a year now and we bought it from Vodacom!!! We’ve since found out through local knowledge as to the actual cause of the outage and it is major. Now, how can it be that major outages are not communicated through to these call centres, so that they can actually help their customers make informed decisions. Completely inept. What a joke.