RD
Ryan D
1 reviews | Active since Dec 2021
08 Sept 2025, 11:30
Vodacom call centre
I recently contacted your call centre regarding my fibre package, but the agent was unable to clearly explain my situation. My current package is 100/100 Mbps, and I requested an upgrade to 200/200 Mbps. I was informed that the change would only take effect after 30 days.
However, when I run speed tests now, I am already receiving around 200/100 Mbps speeds. Could you please clarify:
1. Why am I already seeing higher download speeds before the official upgrade date?
2. Why is my upload speed not matching the 200 Mbps that I am supposed to receive?
3. Why was the call centre agent unable to explain this discrepancy?
I would appreciate a clear and detailed explanation.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Sept 2025, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2025, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RD
Ryan D's updateReviewer Update
10 Sept 2025, 11:41Good day,
I have been in contact with your call centre since Sunday regarding the fibre outage in my area. Unfortunately, they have been unable to provide me with any updates on when the service will be restored.
It is now day 4 without service, and I have still not received any communication or notification from your side regarding the outage. The only way to get information is to keep phoning, which is very frustrating and inconvenient.
Please provide me with a clear update on when the issue will be resolved, as well as an explanation of why no communication has been sent to affected customers.
I have been in contact with your call centre since Sunday regarding the fibre outage in my area. Unfortunately, they have been unable to provide me with any updates on when the service will be restored.
It is now day 4 without service, and I have still not received any communication or notification from your side regarding the outage. The only way to get information is to keep phoning, which is very frustrating and inconvenient.
Please provide me with a clear update on when the issue will be resolved, as well as an explanation of why no communication has been sent to affected customers.
RD
Ryan D's update10 Sept 2025, 11:41
Reviewer Update
Good day,
I have been in contact with your call centre since Sunday regarding the fibre outage in my area. Unfortunately, they have been unable to provide me with any updates on when the service will be restored.
It is now day 4 without service, and I have still not received any communication or notification from your side regarding the outage. The only way to get information is to keep phoning, which is very frustrating and inconvenient.
Please provide me with a clear update on when the issue will be resolved, as well as an explanation of why no communication has been sent to affected customers.
I have been in contact with your call centre since Sunday regarding the fibre outage in my area. Unfortunately, they have been unable to provide me with any updates on when the service will be restored.
It is now day 4 without service, and I have still not received any communication or notification from your side regarding the outage. The only way to get information is to keep phoning, which is very frustrating and inconvenient.
Please provide me with a clear update on when the issue will be resolved, as well as an explanation of why no communication has been sent to affected customers.