Vodacom Call Centre

<p>I have been a client with Vodacom for almost 2 years and never have their staff put an effort into 'good service. I have recently decided that I would like to have a new contract with them on top of the one that I already have with them. I called them and they adviced me to send my documents through to them for a 'portfolio increase'. I have sent the documents they required on the 8th of June and since then I had to call them now and then fofr them to give me feedback and everybody that I spoke to told me that 'the person who has to help you is not in the office'. I wonder and keep wondering that if this person won't be coming back to the office soon does it mean everything is at a standstill in Vodacom,. It's sickening cause all I want to do is give business to this company that's all. The poor client service Vodacom gives will get them... No where. I am brand loyal but it seems I might just need to move one and do business with another telecommunication company.</p>