Vodacom Call Centre
Account S***-7 Vodacom. I made my over limit nul. I received an account R1724.22 which is imposable. There are two amounts on the account of R353.22 and R369.55 which states entertainment. I never gave permission for entertainment deductions - I even have proof where I declined House of Glamour subscription services 3 times they tried to subscribe me dd 16 Oct 2021, 18 October and 20 October - My declined sms'se are on my phone. Where do Vodacom get permission to deduct on my account both these amounts I never authorized any deductions. Call centre does not understand my problem. Can someone please assist
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Vodacom's replyOfficial
18 Nov 2021, 14:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Nov 2021, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
22 Dec 2021, 14:32This happen again this month - the others was rectified - but this month there was an amount of 225.33 again taken from this account - I am very upset - I clearly dont know where that company gets the information nor that Vodacom approves off this !!! Please stop this deductions now for once and for all.
's update22 Dec 2021, 14:32
Reviewer Update
This happen again this month - the others was rectified - but this month there was an amount of 225.33 again taken from this account - I am very upset - I clearly dont know where that company gets the information nor that Vodacom approves off this !!! Please stop this deductions now for once and for all.