KS
Krishan S
1 reviews | Active since Oct 2021
11 Oct 2021, 10:55
Vodacom call center service is terrible.
This goes out to management at Vodacom. Please and I cant emphasis this enough, PLEASE hire people who have common sense and don't just show up to work to get paid for doing absolutely nothing. The call centers is absolutely terribly, at least the consultant I spoke to.
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Replies (2)
Vodacom's replyOfficial
11 Oct 2021, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2021, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Krishan S's updateReviewer Update
11 Oct 2021, 21:00I disagree. Thats only part of my query. What about the disruption to my expected service, which has already been disrupted.
This is an inconvenience to myself and my business.
If Vodacom doesn’t want me as a customer I’ll gladly move to another service provider.
The consultant was unprofessional and not fit to offer any service via the call centre.
Yes I know what I’m talking about and gladly train your consultants to meet world class standards. Vodacom management needs to hire people to meet customers needs, dictate what they read from a script. Hire people who have and know how to use common sense.
This is an inconvenience to myself and my business.
If Vodacom doesn’t want me as a customer I’ll gladly move to another service provider.
The consultant was unprofessional and not fit to offer any service via the call centre.
Yes I know what I’m talking about and gladly train your consultants to meet world class standards. Vodacom management needs to hire people to meet customers needs, dictate what they read from a script. Hire people who have and know how to use common sense.
KS
Krishan S's update11 Oct 2021, 21:00
Reviewer Update
I disagree. Thats only part of my query. What about the disruption to my expected service, which has already been disrupted.
This is an inconvenience to myself and my business.
If Vodacom doesn’t want me as a customer I’ll gladly move to another service provider.
The consultant was unprofessional and not fit to offer any service via the call centre.
Yes I know what I’m talking about and gladly train your consultants to meet world class standards. Vodacom management needs to hire people to meet customers needs, dictate what they read from a script. Hire people who have and know how to use common sense.
This is an inconvenience to myself and my business.
If Vodacom doesn’t want me as a customer I’ll gladly move to another service provider.
The consultant was unprofessional and not fit to offer any service via the call centre.
Yes I know what I’m talking about and gladly train your consultants to meet world class standards. Vodacom management needs to hire people to meet customers needs, dictate what they read from a script. Hire people who have and know how to use common sense.