BM
Busie M

1 reviews | Active since Oct 2011

30 Sept 2016, 14:16

Vodacom call center are big abusers.

<p>on the 27/08/16 called vodacom to cancell my contract I spoke to Oscar who offer me 500mb of data R39 and 1Gig date R59 wow what a nice way to stop me from cancelling. little did i know that he was gona give me incorect deal and not even activeate my deal from the 01/09/16 as agreed. the battle starts spoke to Shanel who conf my deal was not done n i was given 500mb of data n she trans me to retentions dept. i spoke to moratiwe worse just lie to me and said she logging a service req n she didnt, bongani who conf it wasnt done n had a decency to logg it n i got sms conformation. spoke to Casius, vuyo who placed me on hold till they closed and Lungisani whom i even had to teach him his work also placed me on hold for 32 mins n cut my call.My last attemp was Oupa who was kind enough to escalate to tl and back office even if i didnt got feedback as yet but he tried. unlike the rest. now i get an sms that i have bee allocated 25mb of data for 11mnths next thing i'm being credit vetted can some one help me Vodacom agents are so incompentet it's sad.</p>

0
Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 14:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team