SK
Sandhya K

1 reviews | Active since Mar 2018

14 Dec 2024, 11:39

Vodacom call center agents are ****s.

I app**** for a new contract on 6th December 2024. All was approved and my phone was supposed to be delivered within 5 working days. I had 5 failed deliveries from Skynet. When I called the after sales dept, I was told that the order was going to be returned by Skynet and would need to start the application process again. The call center agent was adamant that it was Skynet and they were having major issues with their Logistics companies that they were using. I went back online to start the application again, just to find out that there is no stock of the phone that I want. Why lie and blame the Logistics company. The inconvenience of restarting the application. Skynet and vodacom either employ staff and train them to lie to customers or their staff have no ethics. **** service from both parties.

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2024, 10:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team