Vodacom call center agent ***** for larger Commission?

This review should be -10 stars. What absolutely disgraceful service from Vodacom rewards team. On the 10th June I received a call from a lady with regards to my data contracts. I was advised that they had expired, and I would be offered more data at a better rate. What I agreed to and what actually happened and what I ended up receiving were completely different things. To make matters worse I logged a formal complaint, was advised that I would receive feedback within 3 days. Needless to say, this did not happen and I have made no less than 23 calls today 24th July to Vodacom to get this resolved, In actual fact it is still not resolved. I was informed by a Vodacom call center agent that I needed to call the service provider and solve the problem and arrange collection for a problem that your dishonest call center agent caused and that this would only be rectified once they had collected a router that was never discussed with me. I was advised I would need a reference number and God knows what else before this could rectified. I am sorry your service is disgusting, your call center agents appalling, and this is blatant *****. LISTEN TO THE RECORDING!!

If this is not resolved to my satisfaction by close of business on Friday, not only will I take this to Wendy Knowler, The Ombudsman, the Consumer Protection office as well as the NCC. Vodacom, I have been a loyal customer for well over 20 years with multiple numbers and never have I received such disgraceful service from a company