VODACOM ***** call center agent

I called Vodacom around the 21st of August regarding my contract term (when it will come to an end) because I was unsure of the exact date. The agent on the phone told me that her department can reduce the amount that I pay monthly, and it will not affect the contract term. Something didn't feel right, especially with the SMS that I received. After an unsuccessful call to Vodacom, I decided to go to a local Vodacom store, and to my surprise, the contract was extended. This girl is really wrong. Please listen to the conversation if you have the recordings. You can't ***** old people like that.