Vodacom Call Center.

I have been trying to activate a Tablet, which my mother-in-law has had for more than 4 months. They received the tablet by courier, as they live 400km from the nearest Vodacom outlet. Upon doing their upgrade, on a data bundle, they received the Tablet, and were told they had to do a sim swap, as the Tablet uses a mini sim. They visited an outlet and was told that the sim was activated! It was not. Upon their arrival at my residence, we phoned the helpline, and was told that we had to speak to the \activation"department"