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WM
Wesley M

1 reviews | Active since Apr 2022

04 Apr 2022, 09:31

Vodacom Cacelation sucks and so does vodacom

I have been with vodacom for year now and just have never gotten the service from the that i needed as a customer. i have canceled my contract with vodacom a few months ago and have paid up the whole contract and had no fees outstanding. i had even lost more than R300 airtime when the contract was paid up and canceled. i have now been getting phone calls form vodacom tell me that i am owing them money on my contract which was fully paid up. as a customer of vodacom i am very frustrate that this has not been sported from there side an has been giving me a bad rating on my credit score for something that was paid up a long time ago.

0
Replies (7)
Vodacom
Vodacom's reply04 Apr 2022, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WM
Wesley M's update04 Apr 2022, 12:09
Reviewer Update
To Whom it may concern

It would be good to have this resolved before the end of business day today or before the end of the week the latest...i would really like to see if vodacom really does care and will update this complaint accordingly with my feedback from vodacom to let everyone know the truth about vodacom.

looking forward to the feedback...
WM
Wesley M's update05 Apr 2022, 15:06
Reviewer Update
i have had no feedback from vodacom on this as yet still waiting as i always do vodacom is a pain and wish they didnt exist.
WM
Wesley M's update06 Apr 2022, 12:39
Reviewer Update
Vodacom sucks and always will when will they actually be honest with people they left a auto reply message here to say that they will be in contact and now till today not a email or even a call to fix the issue that they have caused...
WM
Wesley M's update08 Apr 2022, 14:43
Reviewer Update
I see that vodacom has rep**** to me privately but that is not the problem here where is my statement of account that was suppose to be sent to me as well as how is vodacom going to compensate me for all this inconvenience that is not my fault in the first place as mentioned in the reply the account has been close and has been settle but who will take slack for my credit rating being bad listed for the last few month because of the bad communication from vodacom as well as all the problem that this has cause me the time and the effort that this has taken on my side the amount of call and airtime that i had to waste to fix a problem that was not money in the first place that it the answer that i am looking for...
WM
Wesley M's update13 Apr 2022, 09:37
Reviewer Update
I have still not got any closure on this problem and Vodacom has still not called me back... please can i have this closure in writing as well as a letter to the credit bureau from Vodacom to clear as the past bad rating that has been added to my name for no reason and please can they email me all the proof as well as how they are going to settle this once and for all.
WM
Wesley M's update19 Apr 2022, 09:57
Reviewer Update
It has now been 15 days later and i have still not got -the feedback from vodacom to have this issue closed and put behind me. when i this issues going to be resolve as mention many time i a, waiting for the email to say that all this has been closed and that my rating on the credit score must be reverse immediately