SB
Stella B
1 reviews | Active since Aug 2013
23 Jun 2020, 11:37
Vodacom
I canceled my order with Vodacom fibre, yet they went ahead with installation. I was under the impression that it was my new order also with Frogfoot
Now They want to bill me for the cancelation yet the delay to stop the order was on their side.
When I asked that they request the service provider (Frogfoot) to redirect the order to my new v contract with HomeConnect, they could help me.
I have had challenges with Vodacom since January 2020 and is so frustrated.
Stella ***
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Vodacom's replyOfficial
23 Jun 2020, 13:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2020, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team