Vodacom

Another 2 months has elapsed and no further results with Vodacom. Worst company I have ever dealt with. So many promises, so many surveys I have had to fill in and nothing has been done. Have received many sms's. Vodacom keeps mentioning the name "Samantha" to me and how do I rate her. I have never spoken to a Samantha. Roland gave me advice 2 months ago. I did exactly what he told me to do and it got me nowhere with the Vodacom shop at Nicholway and the "acquisition" department. They keep on talking about a migration, which they did, promising me that I would not lose any of my minutes. WHAT A LIE, I lost all my minutes, which was inconvenient as we do not have a landline. Bongi at Nicholway keeps promising to phone but never does. She told me it would take 1 month to sort out and nothing happened except for more "*******" to be told to me. She had personal papers in piles and I saw some. I am concerned regarding all my forms, bank statements which I left with her. I would like to have them back as they should not be floating around. Is there no-one at Vodacom that has any authority that I can deal with. My problem with Vodacom has been going on for over 10 YEARS with no results. I would take it personally, if it was not for the fact that many people I speak, say they get no good results from Vodacom. They are a company full of promises with no results.