IZ
Isak Z
1 reviews | Active since Oct 2013
13 Jan 2020, 14:13
Vodacom
On the 4 of December 2019 i upgrade my contract with a handset, Vodacom send me an cellphone but it was the wrong handset, its been returned. on the !0 of December 2019 they send me an another handset but this hand set was a defect, and not working at all, it returned back to Vodacom and up to now i still waiting on my delivery. what a terrible service
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Vodacom's replyOfficial
13 Jan 2020, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2020, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IZ
Isak Z's updateReviewer Update
16 Jan 2020, 13:03 Be very careful when you call in at the cancelation and retrenchment department at Vodacom, they quick to promises deals but when it comes to apply then they ignore you flat out.
I sit with the call centre agents who don’t care about their customer, that’s why their clients is going to Cell C or MTN
On the 4 December 2019 call in and chat with Mr Mjari Mbulelo, send wrong handset, and try to bribe me to keep it with more data.
Mrs Adey she is one off the team leaders she promises to call me back but never called as promises.
Mr Stllo Mkhabela in instructed by Mr Ismail his supervisor, never done suppose what he have to, but clients is always on the losing end.
And if you called in ou wait up to 40min before someone helps you.
I sit with the call centre agents who don’t care about their customer, that’s why their clients is going to Cell C or MTN
On the 4 December 2019 call in and chat with Mr Mjari Mbulelo, send wrong handset, and try to bribe me to keep it with more data.
Mrs Adey she is one off the team leaders she promises to call me back but never called as promises.
Mr Stllo Mkhabela in instructed by Mr Ismail his supervisor, never done suppose what he have to, but clients is always on the losing end.
And if you called in ou wait up to 40min before someone helps you.
IZ
Isak Z's update16 Jan 2020, 13:03
Reviewer Update
Be very careful when you call in at the cancelation and retrenchment department at Vodacom, they quick to promises deals but when it comes to apply then they ignore you flat out.
I sit with the call centre agents who don’t care about their customer, that’s why their clients is going to Cell C or MTN
On the 4 December 2019 call in and chat with Mr Mjari Mbulelo, send wrong handset, and try to bribe me to keep it with more data.
Mrs Adey she is one off the team leaders she promises to call me back but never called as promises.
Mr Stllo Mkhabela in instructed by Mr Ismail his supervisor, never done suppose what he have to, but clients is always on the losing end.
And if you called in ou wait up to 40min before someone helps you.
I sit with the call centre agents who don’t care about their customer, that’s why their clients is going to Cell C or MTN
On the 4 December 2019 call in and chat with Mr Mjari Mbulelo, send wrong handset, and try to bribe me to keep it with more data.
Mrs Adey she is one off the team leaders she promises to call me back but never called as promises.
Mr Stllo Mkhabela in instructed by Mr Ismail his supervisor, never done suppose what he have to, but clients is always on the losing end.
And if you called in ou wait up to 40min before someone helps you.