VN
Verona N

1 reviews | Active since Dec 2023

31 Dec 2023, 00:38

Vodacom

Pathetic service form Vodacom!!!! My line is disconnected from Tuesday the 26th December 2023 and I have to call in their customer service department which frustrates me more they have now blocked my number from calling in also tried using my husband number and they have blocked that as well. I am baffled to understand how No person working in Vodacom knows their job and are not able to assist me but there are extremely fast to list someone on the credit buarea for non payment however the account is up to date!!!! They have billed me for all the suspension they have done on my line I'm so sick and tired of Vodacom I so regret taking up a contract with them. I'm so tired of fighting with them I'm just going to report them to the Ombudsman.

0
Replies (2)
Vodacom
Vodacom's reply31 Dec 2023, 11:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

VN
Verona N's update02 Jan 2024, 15:07
Reviewer Update
Still no response from Vodacom line suspended whole of December now I have to make a payment for January and this will be for nothing.